Privacy Policy

ButterStack Software ("ButterStack," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at butterstack.com and our platform services (collectively, the "Service").

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: If you subscribe to a paid plan, we collect billing details. Payment processing is handled by our third-party payment processor (Stripe), and we do not store full credit card numbers on our servers.
• Profile Information: Information you choose to add to your account profile, such as your company name or job title.
• Communications: When you contact us for support or other inquiries, we collect the content of those communications.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including pages visited, features used, and actions taken.
• Device Information: We collect information about the device and browser you use to access our Service, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our Service.

Information from Third-Party Services

If you sign in using a third-party service (such as Google), we receive information from that provider as authorized by you, typically including your name and email address.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Send you service-related communications, including account verification, technical notices, updates, and security alerts
• Respond to your requests, comments, and questions
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address technical issues, fraud, or security concerns
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery (SendGrid), analytics (PostHog), and cloud hosting (Railway, AWS). These providers are contractually obligated to use your data only as necessary to provide their services to us.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), encrypted storage of sensitive data, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and Update: You can access and update your account information at any time through your account settings.
• Delete Your Account: You may request deletion of your account by contacting us at hello@butterstack.com.
• Opt Out of Marketing: You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email we send.
• Cookies: Most web browsers allow you to control cookies through their settings. Note that disabling cookies may affect the functionality of the Service.
• Data Portability: You may request a copy of your personal data in a structured, commonly used format by contacting us.

7. International Data Transfers

Our Service is hosted in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States.

8. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@butterstack.com.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: